Rental Information

1. Cancellations and Changes in Reservations

All cancellation requests must be submitted in writing to the Agency. The effective date of cancellation is the date the written notice is received by the Agency. Refund eligibility is determined based on the arrival date and the timing of the cancellation as outlined below:

1.1 Cancellation Within 24 Hours of Booking:
If the reservation is cancelled within twenty-four (24) hours of booking, the Guest is entitled to a full refund of all payments made.

1.2 Cancellation More Than 60 Days Before Arrival:
If the Guest cancels and the arrival date is more than sixty (60) days away, the Guest has only paid the $100 non-refundable reservation deposit, which will not be refunded.

1.3 Cancellation 31–60 Days Prior to Arrival:
If the Guest cancels thirty-one (31) to sixty (60) days prior to the scheduled arrival date, the Guest is entitled to a fifty percent (50%) refund of the rental amount paid. All refunds are subject to applicable processing and credit card fees.

1.4 Cancellation 0–30 Days Prior to Arrival:
If the Guest cancels thirty (30) days or fewer prior to the scheduled arrival date or fails to arrive for any reason (“no-show”), no refunds will be issued, and the Guest forfeits all monies paid.

1.5 Reservation Date Changes:
All requests to modify reservation dates must be submitted in writing to the Agency and are subject to availability. Reservation date changes are not permitted within sixty (60) days of the scheduled arrival date. Guests requesting date changes within this period must cancel their existing reservation and rebook a new reservation. Any refund issued will be governed by the cancellation policy applicable to the original arrival date, regardless of the new booking dates.